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Topic outline

  • Communicate Effectively at Work

    Learn how to improve your communication in the workplace. In this lesson you'll learn how to facilitate meetings, collect feedback, communicate ideas, and present information about your job.

    • L1. Communicate Effectively at Work Introduction

      Part of doing any job well is communicating effectively. In this unit, you will use digital tools to communicate and collaborate with others more effectively.

    • L2. Facilitate a Team Meeting

      One way that communication takes place at many jobs is in meetings. Meetings provide a chance for people to: Share information, Present ideas or updates, Alert others to problems that are occurring, and to Give and receive feedback.


    • L3. Collect Feedback with Google Forms

      An important part of workplace communications is giving and receiving feedback. When you ask what others have to say about your business or a specific aspect of your work, you get: New ideas and perspectives Suggestions for improvement Information you can use to grow your business or career.


    • L5. Present Information About Your Job

      Many jobs require that you communicate something about what you do to a group of people. For example, you might Train a group of employees, Explain your products to customers, or Describe your work at a conference.


    • L6. Communicate Effectively at Work Wrap-Up

      When communication flows smoothly, it helps everyone to work efficiently towards common goals. Whether you are communicating small details or brainstorming big ideas, it’s critical that information is conveyed in ways that everyone on the job can access, participate in, and understand.